FAQ

Why Should I Use Private MD Lab Services

Are the test results accurate?

Yes. All lab tests offered by Private MD Lab Services are fulfilled by an accredited medical diagnostic laboratory.

Are the results confidential?

We will always maintain strict confidentiality regarding your lab results and your personal information. Your physician or insurance company will not receive a copy of your lab results.

Do you accept other forms of payment besides credit cards?

Yes. We also accept direct deposit cash, money orders, cashiers’ checks and prepaid Visa and Mastercard.. Please click here to find out more.

Can I get a refund for tests ordered?

Refunds are only permitted prior to submission of urine or blood specimens to a Patient Service Center for testing. Refund amounts will be 75% of the original purchase price. No refund after 21 days from receipt of payment. Refunds are only issued for payments made using a credit card, any form of alternate payments method used are not eligible for refunds.

Can I test anonymously?

No, due to mandated regulations, Private MD cannot provide anonymous testing. You will be asked for an ID at the Patient Service Center.

Can I use Private MD Labs if I am a resident of the state of NY, NJ, RI, MA or MD?

No, due to state laws we cannot provide services to residents of the states of NY, NJ, RI, MA or MD. The staff members at the Patient Service Centers are required to ask for ID. If you have recently moved from one of the states that we cannot provide services, please be sure you have proof of residence for the current state in which you reside.

Questions About Preparing for Your Lab Test

Are there any special instructions I need to follow to prepare for my lab test?

If any special instructions are required you will be informed in the communication accompanying your requisition. This information can also be found by clicking on “More Info” to the right of the test. If any special instructions are required, this will be listed in the Patient Instructions section. Blood tests require that you wear sleeves that will roll up easily while urine tests require that you should be prepared to provide a urine specimen.

Should I continue to take my medicine before getting my test?

You should always consult the physician prescribing your medication before you stop taking the medication for any reason, including taking lab tests.

How will I receive my requisition papers for testing?

You will receive a notification email informing you that your requisition papers are available. This email will contain a link to the secure communications area where your requisition papers will be available. Please read the email for important information associated with the login process. Once you have successfully logged into the secure communication area, additional instructions will be available to guide you to the appropriate area to print out your requisition papers. Please read the communication that accompanies your requisition papers.

Does "fasting" mean nothing at all to eat or drink for a specific amount of time?

When instructed to “fast” for a specific amount of time, you should have no food or beverages other than water. You should drink plenty of water prior to all blood draws in order to be completely hydrated.

Questions About Taking the Tests

Where are my laboratory tests performed?

All specimens are analyzed at a CLIA Certified laboratory with the same state-of-the-art technology and attention to quality that thousands of doctors and hospitals within the U.S. trust and use for their own patients and family.

How do I find a a collection center near me?

Use our Lab Location page to find a location, get a map and obtain driving directions.

Do I need an appointment?

Appointments are not required, although the Patient Service Centers do accept appointments.  Appointments must be scheduled through the Patient Service Center selected during the ordering process and not through PrivateMD Labs.  To schedule an appointment online with LabCorp visit www.labcorp.com and select ‘Schedule an Appointment’ listed under the options for ‘I am a Patient’.

Will I be required to show ID?

The staff members at the Patient Service Centers are required to ask for ID. We are not able to request that you not show ID.

Will you file an insurance claim for me?

No. Services provided through PrivateMD Labs are strictly self pay and are not eligible for submission as a claim to your health insurance provider. However, you can submit the receipt for reimbursement to many Flexible Spending and Health Savings Accounts for reimbursement.

How long do I have to take my tests?

Requisitions are valid for 6 months from the date of purchase.

Questions About Lab Test Results

Can my doctor view my results directly?

No. While you can review your results online, we have restricted the online access to you personally; however, you have the opportunity to print a report that you can share with your doctor.

When will I get my test result information?

Test results are usually available online within 2-3 business days, often within 24 hours. However, some tests will require additional time for processing. You will be informed of the additional time needed in the communication accompanying your requisition for tests that require more than 3 business days. Results are posted to you as soon as we receive them.

How will I receive my results?

You will receive a notification email informing you that your results are available. This email will contain a link to the secure communications area where your results will be available. Please read the email for important information associated with the login process. Once you have successfully logged into the secure communication area, additional instructions will be available to guide you to the appropriate area to view and print/save out your results.

How can I get copies of my old results?

All results from 2009 and forward can be obtained by logging into your secure account using the email address and password associated with the order. Results prior to 2009 have been archived and are no longer available. To ensure you always have your previous test results, we do suggest you save a copy in your personal files.

If treatment or medication is needed, will Private MD write me a prescription?

No, Private MD only provides the requisition for testing and the results to you for the testing. We cannot provide you with a prescription for medication.

Will you fax my results to my doctor?

Results are only provided by being uploaded to our secure patient portal to be accessed by the individual being tested. If results need to be shared with another party, this is something that has to be done by the individual.